Privacy Policy

Last updated: April 16, 2026

      Green Guru Cleaning LLC respects your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data. We do not sell your personal information — ever.
    

1. Who We Are

Green Guru Cleaning LLC ("Green Guru," "we," "us," or "our") is a residential cleaning service based in Tucson, Arizona. Our website is greenguru520.com and our primary contact is audrey@greenguru520.com.

2. Information We Collect

We collect information you provide directly to us, including:

Contact information: name, email address, phone number
Service information: home address, square footage, number of occupants and pets
Payment information: credit or debit card details (processed securely through Stripe — we never store card numbers directly)
Referral source: how you heard about us or who referred you
Communications: messages, emails, or texts you send us

We also automatically collect certain information when you visit our website:

IP address and general location
Browser type and device information
Pages visited and time spent on the site
Referring website or campaign source (including QR codes and promotional links)

3. How We Use Your Information

We use the information we collect to:

Provide, schedule, and confirm cleaning services
Process payments and send invoices
Send appointment reminders and service notifications via SMS and email
Respond to your questions and support requests
Improve our services and website experience
Send occasional promotional messages (you can opt out at any time)
Comply with legal obligations

4. SMS / Text Message Communications

By providing your phone number and submitting our booking form, you consent to receive SMS text messages from Green Guru Cleaning LLC at the number provided. These messages may include appointment confirmations, reminders, follow-ups, and occasional promotional offers.

Message frequency varies. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. To request help, reply HELP or contact us at audrey@greenguru520.com.

We will never share your phone number with third parties for their marketing purposes.

5. Photo and Media Release

By engaging with our services, clients implicitly consent to Green Guru Cleaning LLC capturing photos of completed work for internal quality assurance purposes. Photos shared publicly in marketing materials will not identify clients or include personal information without explicit written consent.

Participants in the Compassion Cleaning Program are asked to sign a separate photo release for before-and-after documentation used in marketing.

6. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Service providers: We use Stripe for payment processing and Twilio for SMS communications. These providers have their own privacy policies and are contractually obligated to protect your data.
Legal requirements: We may disclose information if required by law or to protect the safety of our clients, staff, or the public.
Business transfers: In the event of a sale or merger, your information may be transferred as part of that transaction.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for a minimum of 3 years. You may request deletion of your data at any time (see Section 9).

8. Cookies and Tracking

Our website uses Google Analytics to understand how visitors use our site. This tool collects anonymized data about page views, traffic sources, and user behavior. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

We also use session storage (not cookies) to remember how you arrived at our site — for example, through a promotional QR code — so we can attribute new client referrals correctly. This data is not shared with third parties.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS or email communications at any time
Request a copy of your data in a portable format

To exercise any of these rights, contact us at audrey@greenguru520.com or call (520) 277-7800.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

11. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or destruction. Payment processing is handled entirely by Stripe, which is PCI-DSS compliant. We do not store credit card numbers on our systems.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: audrey@greenguru520.com
Phone: (520) 277-7800
Address: Green Guru Cleaning LLC, Tucson, AZ 85718